Terms & Conditions

Welcome to Shebi’s. By accessing our website, browsing our products, or placing an order, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or purchasing any products.

If you do not agree with any part of these Terms & Conditions, please refrain from using our website.

These Terms apply to all users of the website, including customers, visitors, merchants, and content contributors.

1. General Terms

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
Shebi’s reserves the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those changes.
We reserve the right to refuse service, cancel orders, or terminate accounts at our sole discretion.
You may not reproduce, duplicate, copy, sell, or exploit any portion of our website, products, branding, or content without prior written permission from Shebi’s.

2. Products & Services

All products displayed on our website are subject to availability.
We reserve the right to limit quantities, discontinue products, or modify product offerings without prior notice.
Product images are provided for illustrative purposes only. Actual product colors and packaging may vary slightly due to photography, lighting, and screen display settings.
While we strive to maintain accurate product information, Shebi’s does not guarantee that product descriptions, ingredients, pricing, or other website content will always be error-free, complete, or current.

3. Pricing Policy

All prices listed on our website are displayed in Pakistani Rupees (PKR) unless otherwise stated.
Prices may change without notice at any time.
In the event of a pricing or typographical error, Shebi’s reserves the right to cancel or refuse any order placed for the incorrectly priced item, even if payment has already been processed.
We are not liable for any price modifications, product discontinuations, or promotional changes.

4. Orders & Payments

By placing an order, you agree that all information provided is accurate, complete, and up to date.

All orders are subject to verification and acceptance by Shebi’s.

We reserve the right to refuse, limit, or cancel any order for reasons including but not limited to:

Product availability
Payment issues
Suspected fraudulent activity
Incorrect pricing or shipping details

Payments must be completed through the approved payment methods available on our website. All payment transactions are processed through secure and encrypted payment gateways.

Shebi’s is not responsible for any additional charges or transaction fees imposed by your bank or payment provider.

5. Shipping & Delivery

We aim to process and dispatch all orders within the estimated timeframe mentioned on our website.

Delivery times are estimates only and may vary depending on courier services, weather conditions, remote delivery areas, public holidays, or unforeseen circumstances.

Shebi’s is not responsible for delays caused by courier companies or events beyond our control.

Customers are responsible for providing accurate shipping information. Shebi’s will not be liable for failed deliveries caused by incorrect addresses or contact details.

Additional shipping charges may apply for remote locations or bulk orders.

6. Returns & Refunds

Customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return or refund in accordance with our Return & Refund Policy.

To qualify for a return:

Products must be unused, unopened, and in original packaging.
Return requests must be submitted within the stated return period.
Proof of purchase must be provided.

For hygiene and safety reasons, opened or used cosmetic products cannot be returned unless they are defective or damaged upon delivery.

Shebi’s reserves the right to reject returns that do not meet our return eligibility requirements.

Approved refunds will be processed according to the timelines stated in our Refund Policy.

7. Intellectual Property

All website content, including but not limited to:

Logos
Product images
Graphics
Text
Branding
Product descriptions
Website design

is the exclusive property of Shebi’s and is protected under applicable intellectual property laws.

Unauthorized reproduction, distribution, modification, or commercial use of any content is strictly prohibited without prior written consent.

The Shebi’s brand name and tagline “Signature of Sophistication” are protected trademarks and may not be used without authorization.

8. User Conduct

By using our website, you agree not to:

Use the website for unlawful or fraudulent activities
Violate any applicable laws or regulations
Upload harmful, offensive, misleading, or malicious content
Attempt unauthorized access to our systems or website
Interfere with the functionality or security of the website
Send spam, promotional abuse, or unauthorized advertising

Any violation may result in restricted access, order cancellation, or legal action where applicable.

9. Product Disclaimer

All Shebi’s products are intended for external cosmetic use only.
Results may vary from person to person depending on skin type, routine, and usage.
Shebi’s does not make medical claims regarding any product and our products are not intended to diagnose, treat, cure, or prevent any medical condition.
We strongly recommend performing a patch test before using any new skincare or cosmetic product. If irritation or discomfort occurs, discontinue use immediately and consult a qualified dermatologist or healthcare professional.

10. Limitation of Liability

To the maximum extent permitted by law, Shebi’s shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products, website, or services.
Our total liability for any claim relating to a purchased product shall not exceed the amount paid for that specific product.
Shebi’s is not responsible for allergic reactions, sensitivities, or adverse effects resulting from product use. Customers are responsible for reviewing ingredient information prior to purchase and use.

11. Privacy Policy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of your information as outlined in our Privacy Policy.

12. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of Pakistan.

Any disputes arising from the use of our website or services shall fall under the exclusive jurisdiction of the courts of Pakistan.

13. Severability

If any provision of these Terms & Conditions is determined to be unlawful, invalid, or unenforceable, the remaining provisions shall remain fully valid and enforceable.