Shipping Policy

Introduction

At Shebi's, we are committed to delivering your orders safely, securely and as quickly as possible. Please read our Shipping Policy carefully to understand our shipping processes, timeframes and charges. If you have any questions regarding your order or delivery, our customer support team is always here to help.

1. Order Processing

• All orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working business day.
• You will receive an order confirmation email immediately after placing your order.
• Once your order has been dispatched, you will receive a shipping confirmation with your tracking details.
• Please ensure all order and delivery details are correct before confirming your purchase. Shebi's is not responsible for delays or failed deliveries due to incorrect information provided by the customer.

2. Shipping Destinations

We currently ship to the following locations:

Domestic Shipping We deliver to all major cities and towns across Pakistan including:

• Lahore
• Karachi
• Islamabad
• Rawalpindi
• Faisalabad
• Multan
• Peshawar
• Quetta
• And all other cities and remote areas across Pakistan

International Shipping We are working towards expanding our shipping network internationally. Please contact our customer support team for international shipping inquiries and availability.

3. Shipping Timeframes

We work with trusted courier partners to ensure timely and safe delivery of your orders.

• Delivery timeframes are estimates only and are not guaranteed.
• Shebi's is not responsible for delays caused by courier services, weather conditions, natural disasters or any circumstances beyond our control.
• During peak seasons, sale periods or public holidays, delivery times may be longer than usual.

4. Shipping Charges

• Standard shipping charges will be calculated and displayed at checkout based on your delivery location and order size.
• Shebi's offers free shipping on orders above a minimum order value as stated on our website.
• Additional charges may apply for deliveries to remote or hard to reach areas.
• Shipping charges are non-refundable unless the return is due to a defective or incorrect product sent by Shebi's.

5. Order Tracking

• Once your order has been dispatched, you will receive a tracking number via email or SMS.
• You can use this tracking number to monitor the status of your delivery through our courier partner's website or app.
• If you have not received your tracking information within 2 business days of placing your order, please contact our customer support team.

6. Cash on Delivery (COD)

• We offer Cash on Delivery (COD) as a payment option for eligible orders within Pakistan.
• COD orders must be confirmed via a phone call or SMS before dispatch.
• Please ensure you are available to receive and pay for your order at the time of delivery.
• If a COD order is refused or uncollected at the time of delivery, Shebi's reserves the right to restrict future COD orders from that customer.
• Additional COD charges may apply and will be displayed at checkout.

7. Failed Deliveries

• If a delivery attempt is unsuccessful due to the customer being unavailable, the courier will attempt redelivery or leave a notification.
• If delivery fails after multiple attempts, the order may be returned to Shebi's. In this case, the customer will be responsible for any additional redelivery charges.
• Shebi's is not responsible for failed deliveries caused by incorrect addresses, unavailability of the recipient or refusal of delivery.

8. Damaged or Lost Shipments

• Shebi's takes great care in packaging your orders to ensure they arrive in perfect condition.
• In the rare event that your order arrives damaged, please take photographs of the damaged packaging and products immediately and contact our customer support team within 24 hours of delivery.
• If your order appears to be lost in transit, please contact us and we will investigate the matter with our courier partner promptly.
• Shebi's will offer a replacement or refund for orders that are confirmed lost or damaged during transit.

9. Incorrect or Missing Items

• If you receive an incorrect or incomplete order, please contact our customer support team within 24 hours of receiving your delivery.
• Please provide your order number and photographs of the items received so we can resolve the issue as quickly as possible.
• We will arrange for the correct items to be dispatched or issue a refund where applicable.

10. Packaging

• All Shebi's products are carefully packed to ensure they reach you in perfect condition.
• We use secure, protective packaging to prevent damage during transit.
• We are committed to responsible packaging practices and continuously work towards minimizing our environmental impact.