Return & Refund Policy

At Shebi’s, customer satisfaction is at the heart of everything we do. We take pride in offering high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, our Return & Refund Policy outlines the conditions, process, and options available to assist you fairly and transparently.

1. Return Policy Overview

We are committed to ensuring every customer receives products that meet our quality standards. Returns and refund requests are handled with care and fairness to maintain a reliable experience for all customers.

By placing an order with Shebi’s, you agree to the terms outlined in this policy.

2. Eligibility for Returns

To qualify for a return, the following conditions must be met:

• Return requests must be submitted within 7 days of receiving the order.
• Products must be unused, unopened, and in original packaging.
• Items must remain in the same condition as delivered.
• Proof of purchase or order confirmation must be provided.

Products purchased during sales, promotions, or discounted campaigns may not qualify for return unless they arrive damaged, defective, or incorrect.

Non-Eligible Items

The following items cannot be returned:

• Opened or used products
• Products without original packaging or labels
• Products damaged due to misuse or improper storage
• Gift cards or promotional items
• Final sale items

3. Accepted Reasons for Return

Returns are accepted under the following circumstances:

Defective Product

If the product has a manufacturing defect, damaged seal, or compromised packaging affecting product quality.

Damaged During Shipping

If the product arrives physically damaged due to shipping or handling issues.

Incorrect Product

If you receive an item different from the one ordered.

Missing Items

If your package is incomplete or items are missing.

Expired Product

If the delivered product is expired at the time of delivery.

4. Non-Returnable Situations

Returns will not be accepted in the following cases:

• Change of mind after purchase
• Personal dislike of fragrance, texture, or color
• Allergic reactions or skin sensitivities
• Products that have been partially or fully used
• Return requests submitted after the 7-day return period
• Damage caused by improper handling or storage

We strongly recommend conducting a patch test before using any skincare or cosmetic product.

5. How to Request a Return

If your order qualifies for a return, please follow these steps:

Step 1 — Contact Customer Support

Reach out to us within 7 days of receiving your order via:

• Email: support@shebis.com
• Social Media: @Shebis.Official

Step 2 — Provide Required Information

Please include:

• Full name
• Order number
• Product name and quantity
• Reason for return
• Clear photos of the product and packaging

Step 3 — Review & Approval

Our support team will review your request within 2–3 business days and notify you of the outcome.

Step 4 — Return Shipment

If approved, return instructions will be provided. Products must be shipped securely in their original packaging.

Step 5 — Inspection & Confirmation

Once the returned item is received and inspected, we will confirm whether your refund or exchange has been approved.

6. Refund & Exchange Options

Approved returns may qualify for one of the following options:

Store Credit

Receive store credit equal to the product value for future purchases. Issued within 1–2 business days after approval.

Product Exchange

Exchange the item for the same product or another product of equal value, subject to availability.

Bank/Card Refund

Refunds will be processed to the original payment method within 5–7 business days after approval. Processing times may vary depending on your bank or payment provider.

7. Refund Processing Time

Please note that Shebi’s is not responsible for delays caused by banks or payment processors.

8. Return Shipping

• If the return is due to a damaged, defective, or incorrect item, Shebi’s will cover the return shipping cost.
• For all other approved returns, customers are responsible for return shipping charges.
• We recommend using a trackable courier service, as Shebi’s is not responsible for items lost during return transit.
• Original shipping charges are non-refundable unless the error occurred on our side.

9. Exchanges

We offer exchanges for damaged, defective, or incorrect products, subject to stock availability.

• Exchange requests must be submitted within 7 days of delivery.
• Replacement products are dispatched within 3–5 business days after inspection of the returned item.
• If the requested replacement product is unavailable, store credit or a refund will be offered.

10. Damaged or Defective Orders

If your order arrives damaged or defective:

• Take clear photographs immediately after opening the package.
• Contact our customer support team within 24 hours of delivery.
• Share your order details along with supporting images.

Cases reported after 24 hours may affect claim eligibility.

11. Cash on Delivery (COD) Refunds

• Refunds for Cash on Delivery orders are processed through bank transfer only.
• Customers must provide valid bank account details when submitting the refund request.
• COD refunds are processed within 5–7 business days after return approval.

12. Dispute Resolution

• If you are dissatisfied with the outcome of your return or refund request, please contact our support team for further assistance.
• We are committed to resolving all concerns professionally, fairly, and promptly.
• All disputes are governed in accordance with the laws of Pakistan.